I. Return procedure
All products purchased from THE COMPANY may be returned and reimbursed, provided that the Client communicates to THE COMPANY its intention to return the product/s purchased within a maximum period of up to 14 natural days from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
- The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
- The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product reaches THE COMPANY's warehouse with the maximum possible guarantees.
- A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
- In order to facilitate the return process for Clients and to be able to correctly monitor it, THE COMPANY establishes the sole return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, not the one you had ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be paid by the customer.
To proceed with a return, the following steps must be followed:
- Inform within 14 natural days of receipt that the product wants to be returned. The information can be made via email to firstname.lastname@example.org.
- THE COMPANY will inform the customer of the address to which the product must be sent.
- The customer must send it through a courier company of their choice. The return must be paid by the customer.
- Inform the courier company used, date and time of the return.
II. Refunds to the CLIENT
Returning the products will result in a refund equal to the cost of the returned products less the cost of the return service. Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs. Returns and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within a period of 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund on the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 14 natural days for debit and credit cards.